Returns & Exchanges

At Soundgas, we want you to be completely satisfied with your vintage and high-end audio equipment. If your purchase doesn't meet your expectations, you can return it within 14 days of receipt for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully pack the item in its original professional packaging, ensuring all cables, manuals, and accessories are included to prevent damage during transit.

• 3.
  Shipping and Insurance

  Ship the package using a tracked and insured courier service to our UK headquarters, clearly marking the RMA number on the exterior of the box.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition and serial numbers, we will process your refund or store credit within 5-7 business days.